These terms & conditions apply to you, the consumer (customer) when ordering from Voked.com and related pages. Agreements between you and Voked Studios AB, (Voked.com), 559008-1542. Contact data and other information about Voked.com is available on the website. Thi applies only to those consumers who place one or more orders through Voked.com.
To order from Voked.com you must be over 18 years. Voked.com does not accept, due to swedish law no credit purchases for customers under 18 years of age. Voked.com reserves the right in individual cases to modify or cancel your order, if for example you have provided false personal information and / or have poor credit.
Voked.com reserves the right that a product may be sold out and that there could be image / write errors on the site, such as errors in the product description, incorrect prices, such as changes in prices from suppliers or currency changes, or incorrect information about whether a product is stock or not.
Voked.com reserves the right to modify or update any errors at any time. If a failure rate of price specified for an item you ordered, Voked.com will of course notify you the corrected price and we´ll wait for your approval before your order will be packed and shipped.
The information on this website is protected by applicable IPR and marketinglaws. company name, trademarks, images and graphics, product names, layout, design, services, products, information and other content may not be used or copied without the written consent of Voked.com
The images on this site will serve only as illustrations. The images can not be guarantors to reproduce its exact appearance, function or origin. Voked.com is not responsible for the information on the Site from a third party.
Contracts and Orders
The purchase agreement is concluded when Voked.com confirms your order and you have received an order confirmation sent to your email. Save the order confirmation if you need to contact customer service. You may cancel your reservation up to Voked.com has confirmed the purchase. If the order is canceled, Voked.com must repay the amount you or your debit / credit card companies have been charged on your order.
Before you choose to order at Voked.com we recommend you to create a account. You will be asked to provide certain personal information when you create an account and / or executing an order. You agree that all information you provide is accurate and complete, and that you are responsible for any errors in the information you have provided. Information on the processing of personal data can be foundLÄÄÄÄÄÄÄNK
If Voked.com suspect any misuse of your account arising from or violation of the terms have Voked.com right to cancel the contract. Voked.com also have the right to give you a new user account.
Payment, rates and taxes
When ordering through the website for the prices listed on the site. Prices are quoted in Euros and include 25% VAT. Shipping and applicable fees are not included and listed separately.
You pay with the payment options indicated on the website. Learn more about our payment options and discountsHEERE LÄÄÄBK
Voked.com has the right to charge already in connection with the order, unless you use invoice payment or other payment method selected by you and approved by Voked.com.
For bill payment or partial payment may Voked.com or its affiliates do a credit check. You will in such cases be informed of it. Voked.com reserves the right to change the payment method, if the method chosen by you for some reason do not work. Voked.com reserves the right to not always offer all avaiable payment methods. Please note that there may be any restrictions on the payment methods listed on the website.
Promotions and Offers
Voked.com may offer promotions that have better conditions than those specified in the terms & conditions. For example, paymentoptions or longer right of refunds. Special conditions may apply to specific goods or as long as the campaign is active. Voked.com reserves the right at any time to withdraw promotions and offers. This may be valid for some goods on the website for a limited time and while supplies last.
Delivery and transport
Products from Voked.com are normally delivered within as many days as stated on the website (3-5 working days). Unless otherwise agreed (eg if an item is unavailable, and it's made a reservation or pre-order) delivered goods within 30 working days from the date Voked.com confirmed the order, (order confirmation). Information according delivery and transport can be found LÄÄÄÄÄÄÄNK
Expected delivery time is specified in the order confirmation or on the website.
If the delivery is taking longer than expected / contracted, Voked.com will get in touch with you about the reason. Unless otherwise agreed and the delivery takes more than 30 days and it does not depend on the customer, you have the right to cancel the purchase.
The package must be redeemed within the time specified in the notice from the provider / carrier. The package will normally be collected personally by you and you need a valid ID and along with the avi / message from the carrier. You always get a message / avi that says where & when the package is avaiable for collection. The message may come through regular mail, e-mail and, or if you have specified phone number via text message. If you do not pick up the package within the time frame that the carrier has indicated in the notice, Voked.com have the right to bill you 25€ in shipping and administrative costs.
Right of withdrawal
In accordance with the Consumer Protection Act, if you have purchased goods at Voked.com you always got 14 days right of return in accordance with applicable consumer protection laws. Within 14 days from the date you or your local courier have received the ordered goods, you have the right to cancel your purchase by notifying Voked.com.
This right does not apply to the following types of goods:
Articles with broken seal that can not be returned because of health or hygiene reasons (such as cosmetics, swimwear, underwear and related products).
Goods that are created by our tool "Creating custom design" as instaprint, design engine or the map function are not valid for return.
When ordering a product where the right of withdrawal does not apply, this will be clearly stated. If you want to cancel the purchase, you should, before the withdrawal period has expired, send a message to Voked.com where you provide your name, address, order number, invoice number and the name of the product.
When the rights of return is exerted you pay for the return shipping and is responsible for the product's condition after you have recived the goods, as well as during return shipping. The return must be sent within 14 days from the date you sent the message about exert your right of return submitted to Voked.com. The goods must be in good condition, in original box / packaging and must be well packaged. How you make a returns, please follow these steps that you find here LÄÄÄÄÄNK
If you regret your purchase at Voked.com, we´ll pay back the amount you paid for the goods excluding the delivery costs. On the amount to be refunded Voked.com have the right to deduct the sum equivalent to the depreciation compared to the product's original value. This applies only if and to the extent such depreciation depends on whether you have used the product more widely than is necessary to determine the functionality and features.
Voked.com will promptly refund you the amount, but no later than within 10 days from the date Voked received the message regarding the exercise of the withdrawal right. Voked wont need to do the refund untul the goods have been received at Voked.coms warehouse or if you can prove that the goods have been returned by eg a receipt. The refund is made via the payment option you chose, provided there are no obstacles to such reimbursement.
Warranty and claims
Some of the products at Voked.com is covered by warranty. In these Terms, or on this site you will find information about a particular item under warranty. Your order confirmation is your proof of purchase. The warranty covers only manufacturing defects and are not errors that you cause when using the product.
The warranty covers goods that are incorrect according to current consumer laws. Customers who wish to assert error must contact Voked.com directly when the error is discovered. Contact details are on the website. All messages within two months of the date you discovered the error is always considered to have been submitted on time. You have a 2 year warranty on goods purchased from Voked.com or 5 years if the product is supposed to hold much longer.
Once the fault is approved, Voked.com will reimburse you according to current cunsumer law. Voked.com strive for this to happen within 30 days after the complaint, but it can take longer. Voked.com reserves the right to deny a claim if it appears that the product is not defective under applicable consumer protection laws. For complaints arising after Voked.coms handling we followe a decision by the Public complaints comitte.
Voked.com may contain links to other websites. These sites does not Voked.com have under control and we can not take responsibility for personal data policies or content. If you click away from Voked.com through links, please read the policy for that particular site.
Voked.com can not be held responsible for delays when circumstances are beyond Voked.coms control, such as war, lightning, fire, labor disputes, changes in government legislation, terrorist attacks, electronic errors, technical problems, telephone / data lines thats not functional or the other communication. Delays from suppliers because of the circumstances described herein. This means that this agreement does not need to be accomplished to partially or to it´s fullest. If this occurs, we will inform the customer this. Have a situation persists for longer than two months, both the customer and Voked.com have the right to cancel the order immediately.
Changes in the terms and conditions
Any changes that affect the terms & conditions will be posted on the website. If a change is necessary to correct the interference or to meet technical or legal requirements Voked.com reserves the right to make changes in the general conditions. Changes apply from the time the approval (by purchase or when the customer visits the site), or 30 days after Voked.com informed you of the changes. Voked.com recommend that you keep yourself updated on the website periodically to be aware of any changes.
If the court or competent authority finds any provision of these terms invalid or unenforceable, the relevant provision and all other provisions shall continue to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by the relevant regulatory guidelines and advice.
Applicable law and disputes
Disputes concerning the interpretation or application of these terms shall be construed in accordance with Swedish law and must be settled by the courts in Sweden. Disputes shall first be treated in understanding between the customer and the customer Voked. If any dispute arises following Voked.com consumer's decision.
Voked Studios AB (Voked.com) 21/4 - 2015